Complaints Department
Hasbro Australia Ltd
570 Blaxland Road
EASTWOOD NSW 2122
17 July 2008
Dear Madam or Sir
I saved up $60 to buy the Darth Vader transformer which turned into the Death Star, and was really happy when I took it home to play with today.
It works well as Darth Vader, and I really like the glowing lightsaber and the sound effects it makes. But when I tried to make it into the Death Star, it wouldn’t work because of its crappy design. We did all the instructions, and tried to make it fit together, it just wouldn’t work and won’t close up properly, even though we have tried everything possible to make it close.
Because of this, I feel really, really, really angry. If I could say lots of swear words right now, I would be shouting them at you. It has broken my heart that I can’t make the Death Star. I feel like I have wasted my money and that really hurts my feelings.
Next time you make something like that, I hope you get a kid to try it out because I don’t think you did this time. I don’t think I will buy another big transformer ever again!
Yours sincerely,
Bumblebee
25 comments:
Bugger. sorry for the disappointment. i hope hasbro come up with something good! great letter bumblebee, well written.
The Mister, as a fellow gadget lover, feels Bumblebee's pain. I hope Hasbro gets back to him. That's a great letter of complaint!
Oh wow - I hope they do get back to him!!
$60, holy crap. They'd BETTER get back to him.
I can say lots of swear words right now and I have said a couple on your behalf.
I second Dorian, re: swear words and their being said on Bumblebee's behalf.
I absolutely cannot wait to find out what happens!
The Tormentor fretted about this on the way home - BIG dose of but for the grace of god, there go I. He sleeps now, but we have the issue of a mispinned rivet to solve in the morning...sigh...tell him he did really really well not to break the f*&^*ing thing. YOU did really well not to return said item to shop for insertion into manager's bottom.
Seems like you have as all on the edge of our seat. This is better than TV by 2!
Cheers Banjo Smyth
What a wonderfully written letter -- so thorough and direct!
Way to go Bumblebee, always go back to the top of the tree. Dont let anything get past you. Have your say.What a great letter. I hope you sent the photos as well. Aunty Jan and I will write a letter of complant on your behalf if nothing happens.A family petitions. We are known to write unreal letters of complaint.Aunty Lou
If there's a petition, I'm signing it.
This post rocks. Also, do not buy the transformer that looks like a cement mixer because it costs $50 and doesn't fit together either.
And people wonder why I buy toys at the tip shop.
Return it. You can ask for (or demand) your money back for a breach of Section 74B of the Trade Practices Act - it is not "Fit for Purpose".
It's a not-quite-death-star. More of a peevish-ailment-star, really.
Bet it's planet-destroying ray was of questionable quality as well.
Yes, do let us know if there's a petition. I too will sign.
Also I sincerely trust you're going to keep us up to speed with the answer, if any.
Apologies in advance for being contrarian, but I think BB's been a bit unfair here. The DV/Death Star transformer is definitely doable. It's also downright soft to give up on a Transformer before actually breaking off a piece while resorting to the use of brute force.
That's the trouble with kids these days - not enough gumption. It was waaay harder in the 1980's. Back then, the Optimus Prime figure had these spastic plastic little arms that kept snapping off, and don't get me started on Starscr...
*spots parents approaching with pitchforks, runs away*
I was almost excited enough to want to buy one of these for myself (since my junior is not remotely interested in Star Wars, to the point where I sometimes wonder who has my genetic offspring). But then I saw the despair, and now I am downcast.
Go Bumblebee. Fight the power!
oh, bless.
put me on his petition.
What a frightfully good letter!
Go BB. Comsumer rights are you.
One must be patient to become a evil overlord...
Not that its funny (much) but the look of despair and disgust is classic Shakesperian.
I thought the same Cozling - I wonder, is Bumblebee going to take to the stage? ;-)
Heh. The look isn't staged, if you can believe it. I'd just removed it from his enraged hands so that he wouldn't break a piece off (or smash it against the wall) and he'd had his head down in his hands. He lifted it up and took a disgusted look at it just as I pointed the camera, to my delight.
You don't know how close he came to Fyodor's scenario!
And yes, I think he'll take to the stage :)
Well, the letter is in the mail. I don't know if they'll respond. I hope the do, but I'm not holding my breath. B thinks we should have mentioned the blog post now!
As I was sitting at the table, watching it escalate, I felt sorry for Caren and Barn - it was like the death star was trying to annoy people on purpose.
I felt terrible for loving the photo of BB looking at the transformer with such a look of frustration and disgust. But he does it so well.
Excellent letter. They better reply to him. Count me in for a petition.
I hope you've let BB know that we're all on his side here :)
That's a very well written complaint. Give him blog!
Shitbiscuits. Total shitbiscuits.
Surely (at the very least) they'll replace it for him? (Assuming it's a dodgy one and not a major design flaw.) Bah.
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